Contact Centre Agent

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
Contact Centre Agent

We are seeking a skilled Contact Centre Agent to join our team. As a key member of our customer support department, you will be responsible for delivering exceptional customer service via telephone.

Your primary focus will be on addressing customer inquiries, resolving issues, and ensuring a positive customer experience. You will handle outbound calls with professionalism, patience, and efficiency, while accurately documenting customer interactions and following established protocols.

You will work collaboratively with a team to meet performance targets, maintain a high level of product knowledge, and adapt to evolving customer needs in a fast-paced environment.

Main Responsibilities:
  • Deliver exceptional customer service via telephone
  • Address customer inquiries and resolve issues efficiently
  • Document customer interactions accurately
  • Collaborate with a team to meet performance targets
Requirements:
  • Diploma or degree in a related field preferred
  • 1-2 years of customer service experience required
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment
Our Benefits:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment

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