Service Delivery Manager

3 days ago


Gujranwala, Punjab, Pakistan beBee Careers Full time

About the Role

The Service Delivery Manager is responsible for overseeing the day-to-day operations of our customer service team. This includes managing staff, developing processes, and ensuring that customer needs are met.

Responsibilities

  1. Develop and implement service level agreements with customers.
  2. Manage a team of customer service representatives.
  3. Monitor and report on customer satisfaction levels.

Qualifications

  • Experience in service delivery or customer service management.
  • Strong analytical and problem-solving skills.
  • Ability to work in a team environment.

What We Offer

  • Competitive compensation package.
  • Opportunities for professional growth and development.


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