Technical Solutions Consultant

22 hours ago


Lahore, Punjab, Pakistan HR Ways Full time

Overview of Company

Our client company is a leading provider of software solutions for contact centers, offering cutting-edge technology to enhance customer experience and efficiency.

Job Description:

  • Present our product effectively to prospective customers through live demos, webinars, and technical workshops, showcasing its capabilities and benefits.
  • Respond to customer queries via email and chat channels, providing detailed information and support to meet their needs.
  • Collaborate with internal teams to coordinate post-production change requests and product feature requests, ensuring seamless execution and customer satisfaction.
  • Contribute to the development of our solutions by exchanging ideas with product management and marketing, leveraging customer feedback to drive innovation.

Requirements:

  • Bachelor's degree in Computer Science, Software Engineering, or related fields.
  • At least 2 years of experience in the Contact Center industry, preferably in Pre-sales or Requirements Engineering.
  • Strong knowledge of networks, contact center technologies, and call flows.
  • Excellent communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively.

Benefits:

  • Flexible work arrangements, including remote work options.
  • A dynamic and fast-growing international IT company culture that values innovation and personal growth.
  • Competitive compensation and performance-based bonuses.


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