IT Service Management Expert

13 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description:

We are seeking a highly skilled Senior Consultant to lead client engagements, guide junior consultants, and provide strategic advice to improve service delivery and operational excellence.

Key Responsibilities:
  • Implement and assess ISO 20000-based IT Service Management Systems (ITSMS).
  • Design and maintain ITSM frameworks aligned with ITIL standards.
  • Conduct service maturity assessments, gap analyses, and process improvements.
  • Develop and refine ITSM policies, procedures, and service management processes.
  • Guide organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance.
Requirements:
  • Master's or Bachelor's degree in Information Technology, Computer Science, or IT-related field.
  • ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor.
  • 6-8 years of experience in ITSM consulting or related roles.
  • In-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
  • Practical experience in ISO 20000 implementation.


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