Customer Retention Specialist

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time
Retention and Engagement Position

This role involves engaging with customers to prevent them from cancelling their policies or considering renewal.

You will provide exceptional service and offer effective solutions to maintain high retention rates.

Main Responsibilities Include:

  1. Resolving customer issues and addressing concerns via phone.
  2. Capturing upsell opportunities and applying proactive retention techniques.
  3. Informing customers about our products, services, and unique selling points.
  4. BUILDING LASTING RELATIONSHIPS WITH CUSTOMERS TO ENCOURAGE LOYALTY AND REPEAT BUSINESS.
  5. Negotiating with customers in a fair manner for both parties.
  6. Addressing customer queries and complaints promptly.
  7. Sharing updates with the team regarding customer interactions.
Requirements:
  1. Strong communication and active listening skills.
  2. Multitasking and teamwork abilities.
  3. Flexibility and positivity.
  4. Management experience of KPIs.
  5. A focus on detail and knowledge retention.


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