
Customer Retention Specialist
1 day ago
This role involves engaging with customers to prevent them from cancelling their policies or considering renewal.
You will provide exceptional service and offer effective solutions to maintain high retention rates.
Main Responsibilities Include:
- Resolving customer issues and addressing concerns via phone.
- Capturing upsell opportunities and applying proactive retention techniques.
- Informing customers about our products, services, and unique selling points.
- BUILDING LASTING RELATIONSHIPS WITH CUSTOMERS TO ENCOURAGE LOYALTY AND REPEAT BUSINESS.
- Negotiating with customers in a fair manner for both parties.
- Addressing customer queries and complaints promptly.
- Sharing updates with the team regarding customer interactions.
- Strong communication and active listening skills.
- Multitasking and teamwork abilities.
- Flexibility and positivity.
- Management experience of KPIs.
- A focus on detail and knowledge retention.
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Customer Retention Specialist
2 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Description:As a Customer Retention Specialist, you will play a crucial role in maintaining high retention rates by delivering exceptional service and effective solutions to customers who are considering policy cancellation or renewal.Key Responsibilities:Resolve customer issues and address concerns via phone calls.Capture upsell opportunities and...
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Account Retention Specialist
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Retention and Upsell Specialist
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Customer Acquisition and Retention Manager
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Customer Acquisition and Retention Manager
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E-commerce Retention Specialist
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Retention and Engagement Expert
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Account Retention Manager
2 days ago
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Customer Experience Optimization Specialist
3 days ago
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Account Growth and Retention Expert
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