Retention and Engagement Expert

24 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Service Delivery Expert

We are seeking an expert in service delivery to join our team.

Your primary responsibility will be to engage with customers and provide them with exceptional service to prevent policy cancellations or renewals.

Main Tasks Include:

  1. Delivering exceptional customer service through phone interactions.
  2. Capitalizing on upsell opportunities and employing proactive retention strategies.
  3. Educating customers about our products, services, and unique selling points.
  4. Building strong relationships with customers to foster loyalty and repeat business.
  5. Negotiating fairly with customers for mutual benefit.
  6. Responding promptly to customer queries and complaints.
  7. Collaborating with the team to share customer interaction updates.
Key Skills:
  1. Excellent communication and listening skills.
  2. Ability to multitask and work collaboratively.
  3. Flexibility and a positive attitude.
  4. KPI management experience.
  5. A focus on detail and knowledge retention.


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