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Help Desk Associate
5 days ago
We're seeking a highly skilled and motivated Customer Support Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, including responding to customer inquiries, resolving issues, and delivering outstanding service across various channels.
Key Qualifications:Our ideal candidate will have a strong background in customer service, excellent communication and interpersonal skills, and the ability to thrive in a fast-paced environment. They will also be able to maintain accurate records of customer interactions and transactions, and collaborate closely with teammates to ensure a seamless experience for our customers.
Responsibilities:- Respond promptly to customer inquiries via email, live chat, and phone, ensuring every interaction is handled with professionalism and empathy.
- Maintain accurate records of customer interactions and transactions, ensuring no detail is overlooked.
- Collaborate closely with teammates to ensure every customer enjoys a seamless experience from start to finish.
- Resolve customer issues and escalate complex problems as needed to ensure satisfaction.
- Competitive hourly rate: $3-4 USD per hour.
- Comprehensive health insurance with dental coverage.
- Enjoy flexibility and freedom in a work-from-home lifestyle.
- Receive paid time-off, performance bonuses, and year-end bonuses.
- Opportunities for advancement in a growing company.
Ready to make a difference in customer service? Please submit your application through our dedicated link: cs-application-link and use Application Code: JAZZHR.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionCustomer Service
IndustriesInternet Publishing
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