Help Desk Expert

5 days ago


Karachi, Sindh, Pakistan EWS Group Full time

We are seeking a Help Desk Expert to join EWS Group's global R&D team. The successful candidate will have excellent communication skills, a strong technical background, and a customer-first mindset.

This role involves providing technical support to clients, troubleshooting and resolving technical issues, and collaborating with internal teams.

Duties and Responsibilities:
  • Provide technical support to clients via various channels.
  • Troubleshoot and resolve technical issues related to network, server, and database management.
  • Collaborate with internal teams to resolve technical and service-related issues.
  • Document and track client issues through ticketing systems.
  • Support clients with service inquiries, membership upgrades, and other client needs.


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