Chat Support Specialist

2 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 3,200,000 - 4,500,000

Globium Clouds is hiring Chat Support Representatives in Karachi.

About the Role
  • This customer-facing position involves providing top-notch service via chat to our clients.

Key Responsibilities include responding to inquiries, resolving concerns, and ensuring customer satisfaction. A smartphone is required for this role.

The ideal candidate will be passionate about customer service and thrive in a fast-paced environment.

Key Performance Indicators
  1. Respond promptly and efficiently to customer inquiries via chat.
  2. Deliver accurate and clear information to customers.
  3. Address and resolve customer concerns with professionalism and empathy.
  4. Collaborate effectively with team members to enhance customer satisfaction.

Meeting or exceeding performance targets and service level agreements is essential.

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