Technical Support Representative

12 hours ago

Karachi, Sindh, Pakistan Dream Inn Tech Full time

Direct message the job poster from Dream Inn Tech

HR | Recruitment | Tech Talent | Branding | Social Media Management | Digital Marketing Specialist | Social Media Marketing

Job Title: Technical Support Representative – Media Production Industry

Company: DreamInnTech

Location: Midway B commercial noman icon tower first floor office 102 Bahria Town Karachi

Job Description:

DreamInnTech is seeking a motivated and tech-savvy individual to join our technical support team. We work with leading global brands like Atomos and Angelbird, providing chat-based technical assistance to customers worldwide.

Key Responsibilities:
  • Provide technical support via chat for media production equipment (e.g., cameras, SSDs, and recorders).
  • Troubleshoot product-related issues and guide customers through solutions.
  • Maintain a high level of professionalism and clear communication in all customer interactions.
  • Log and manage support tickets through tools like Zendesk (training provided if required).
  • Collaborate with internal teams for complex technical escalations.
Requirements:
  • Experience or strong interest in the media production industry.
  • Basic knowledge of cameras, SSD drives, and related equipment.
  • Familiarity with support tools like Zendesk is a plus, but not mandatory – training will be provided.
  • Good English communication skills (written/speaking).
  • Ability to learn quickly and troubleshoot technical issues independently.
Preferred:
  • Prior experience in a technical support role.
  • Background in media production, broadcasting, or related fields.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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