
IT Support Professional
9 hours ago
We are seeking a highly skilled IT Support Specialist to join our team.
The ideal candidate will have a Bachelor's degree in IT, Computer Science, or related field and 3+ years of IT support/helpdesk experience.
The role requires strong knowledge of Microsoft 365, Windows OS, email setups, and the ability to troubleshoot issues related to these tools.
The successful candidate will be able to communicate clearly with clients in fluent English and work effectively in a team environment.
Key Responsibilities:
- Respond to customer support tickets via our AI-enhanced system
- Troubleshoot issues related to Microsoft 365, email, Windows, and common SaaS tools
- Install/configure software and provide remote desktop assistance
- Perform basic cloud environment maintenance (e.g., Azure, Google Workspace)
Requirements:
- Bachelor's degree in IT, Computer Science, or related field
- 3+ years of IT support/helpdesk experience
- Strong knowledge of Microsoft 365, Windows OS, email setups
- High-speed internet connection required (minimum 20 Mbps) — cost reimbursed monthly
Preferred / Bonus Skills:
- Experience with Azure or Google Workspace
- Familiarity with basic scripting (PowerShell, Bash, etc.)
- Exposure to automation tools (e.g., Power Automate, Zapier)
What We Offer:
- A competitive salary package
- Internet reimbursement included
- Fully remote position with long-term growth potential
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