Senior Technical Support Professional

13 hours ago


Bahawalpur City Tehsil, Pakistan beBeeTechnicalExpertise Full time $90,000 - $112,000
Technical Expertise Lead

Motive empowers individuals in operations with tools to enhance work productivity and profitability.

The Technical Support Engineer lead is a senior subject matter expert accountable for providing comprehensive technical support. They are the primary resource for resolving complex issues that standard technical support engineers cannot address.

Responsibilities:
  • Lead high-level case management for Technical Support Engineers, fostering team leadership.
  • Collaborate with engineering teams to identify and address technical challenges affecting customers.
  • Drive continuous improvement in technical support processes through trend analysis, process creation, and strategic alignment.
  • Develop solutions minimizing user disruption and create technical documentation for internal and external use.
Requirements:
  • Minimum 3-year tenure in Technical Support or Customer Support roles.
  • Strong understanding of SQL and API fundamentals.
  • Basic programming knowledge in at least one language.
  • Excellent communication, problem-solving skills, technical knowledge, analytical abilities, attention to detail, and teamwork capabilities.


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