Executive Quality Assurance Manager

6 days ago


Gujranwala, Punjab, Pakistan PTCLal Full time
About Us

PTCL Group is a leading provider of telecommunications services in Pakistan. We pride ourselves on delivering exceptional quality and service to our customers. Our vision is to become the largest technology player and national champion driving digital transformation in Pakistan.

Role Summary

We are seeking a highly motivated and experienced Quality Control Executive - Sales to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that all sales orders meet established quality standards throughout the sales process.

Key Responsibilities
  • Be responsible for ensuring that all sales transactions meet established quality standards throughout the sales process.
  • Work closely with cross-functional teams to implement best practices for quality assurance throughout the sales cycle.
  • Develop and refine standard operating procedures (SOPs) for KYC, feasibility checks, and post-installation quality assessments.
  • Provide training and support to sales and operations teams on quality standards, KYC procedures, and billing requirements.
Requirements
  • Bachelor's degree in Business, Operations, Quality Management, or a related field.
  • 3-5 years of experience in quality assurance, sales operations, or customer service, preferably in the telecom industry.
  • Proficiency in quality management systems and CRM platforms.


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