
Sales Quality Assurance Specialist
6 days ago
At PTCL Group, we are committed to delivering exceptional quality and service to our customers. Our Sales Quality Assurance team plays a critical role in ensuring that every sales transaction meets the highest standards of quality and excellence.
About the RoleThis is an exciting opportunity to join our team as a Sales Quality Assurance Specialist. As a key member of our quality assurance team, you will be responsible for ensuring that all sales orders meet established quality standards throughout the sales process.
You will work closely with cross-functional teams to implement best practices for quality assurance throughout the sales cycle. Your attention to detail and analytical skills will help identify areas for improvement and recommend process enhancements to drive operational excellence.
Key Responsibilities- Monitor the sales order process to ensure compliance with KYC and feasibility requirements before installation.
- Implement and maintain quality control protocols to verify that all sales orders meet established criteria and standards.
- Conduct regular audits of sales orders to identify any discrepancies or quality issues and take corrective actions as needed.
- Track customer payments for M1 & M2 bills following installation to ensure timely payment and compliance with billing requirements.
- Collaborate with the finance team to ensure accurate invoicing and timely follow-ups on outstanding payments.
- Bachelor's degree in Business, Operations, Quality Management, or a related field.
- 3-5 years of experience in quality assurance, sales operations, or customer service, preferably in the telecom industry.
- Proficiency in quality management systems and CRM platforms.
- Strong analytical skills with experience in data reporting and performance metrics.
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