Senior Quality Assurance Officer

6 days ago


Gujranwala, Punjab, Pakistan PTCLal Full time
About the Company

PTCL Group is a leading provider of telecommunications services in Pakistan. We pride ourselves on delivering exceptional quality and service to our customers. Our vision is to become the largest technology player and national champion driving digital transformation in Pakistan.

Role Summary

We are seeking a highly motivated and experienced Senior Quality Assurance Officer to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that all sales orders meet established quality standards throughout the sales process.

Key Responsibilities
  • Lead the development and maintenance of quality control protocols to ensure compliance with regulatory requirements and internal policies.
  • Collaborate with cross-functional teams to identify areas for improvement and recommend process enhancements to drive operational excellence.
  • Develop and refine standard operating procedures (SOPs) for KYC, feasibility checks, and post-installation quality assessments.
  • Provide training and support to sales and operations teams on quality standards, KYC procedures, and billing requirements.
Requirements
  • Bachelor's degree in Business, Operations, Quality Management, or a related field.
  • 5+ years of experience in quality assurance, sales operations, or customer service, preferably in the telecom industry.
  • Proven track record of improving quality and reducing defects.


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