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Digital Banking Collections Specialist
4 hours ago
Our company is looking for a Sr. Officer Collection to lead our Digital Banking Group's collection and recovery efforts. As a key member of our team, you will be responsible for designing and implementing collection strategies that optimize recoveries while ensuring compliance with regulatory requirements and industry best practices. You will also work closely with internal stakeholders to manage delinquent accounts, negotiate payment arrangements, and resolve disputes.
In this role, you will leverage your expertise in collections, recovery, and risk management to drive business results. Your strong negotiation skills, communication and persuasion abilities, and knowledge of regulatory compliance will enable you to effectively collaborate with internal and external stakeholders to achieve our goals.
Key Performance Indicators (KPIs):
- Collection ratio: 95%
- Recovery rate: 85%
- Delinquency rate: 5%
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