Digital Banking Associate

4 days ago


Lahore, Punjab, Pakistan Sadapay Full time

At Sadapay, we are revolutionizing the way people manage their finances with a digital-first approach that eliminates the complexities of traditional banking. As a Digital Banking Associate, you will be responsible for ensuring our users have a seamless experience on our platform. Your role requires excellent communication skills, a calm personality, and a passion for delivering exceptional customer service.

Responsibilities
  • Responding to customer inquiries via email, live chat, and social media.
  • Investigating and resolving issues such as failed transfers and declined payments.
  • Collaborating with other departments to ensure seamless customer support.
Requirements
  • Excellent communication skills with attention to detail.
  • Calm and composed under pressure.
  • Ability to work in a fast-paced environment.
  • Passion for delivering exceptional customer service.
  • Strong problem-solving skills.
Perks
  • Potential to become an owner through stock options.
  • USD-denominated salary for stability.
  • Remote work options for flexibility.
  • Flexible leave policy for work-life balance.
  • Comprehensive insurance coverage.
  • Provident fund contributions.


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