Technical Problem Solver

2 days ago

Rawalpindi Cantonment, Pakistan beBeeSupport Full time 800,000 - 1,200,000
Job Description:

As a Support Engineer, you will play a pivotal role in providing data-driven solutions to customer-reported issues. This involves identifying, isolating, and resolving faults, as well as working towards network stability.

Your responsibilities will include leading investigations and resolving customer issues across the CS portfolio, participating in on-site activities when remote access is insufficient, and contributing to emergency resolutions through fault isolation and network restoration.

You will also be responsible for supporting problem management to identify and categorize impactful operational or business problems, managing administrative, operational, and technical issues related to customer contracts and installed base, and participating in Security Reviews as the primary customer contact and security subject matter expert.

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