Service Delivery Associate

23 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

This Role Involves:

Main Accountabilities
  • Receiving emergency and non-emergency calls and noting significant details.
  • Addressing problems and requests by providing necessary solutions or information.
  • Disposing of orders for products or deliveries with the highest degree of efficiency.
  • Sorting calls based on their urgency and importance.
  • Guiding crews, vehicles, or other field units to their designated locations via radio, phone, or computer.
  • Monitoring the movement and status of these units to optimize their schedules.
  • Suppling field units with crucial information about orders, traffic, obstacles, and requirements.
  • Maintaining logs and records of calls, activities, and other relevant information within the computer system.
Desired Attributes
  • Background in dispatching or a related profession.
  • Technical expertise, especially in CAD systems.
  • Demonstrated proficiency in typing speed and accuracy in data entry.
  • Familiarity with procedures and protocols for crisis management.
  • Excellent communication skills in English.
  • Superior organizational and time management capabilities.
  • Critical thinking and active listening skills.
  • High school diploma; dispatching experience preferred but not necessary.


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