Service Delivery Manager

8 hours ago


Lahore, Punjab, Pakistan Careem Networks FZ LLC Full time

About the Opportunity

Careem Networks FZ LLC is looking for a skilled professional to join our team as a Senior Care & Service Operations Associate. This role involves ensuring smooth service operations, handling customer care requests, and providing top-notch support to clients.

Responsibilities:

  • KYC Processing & Compliance:
    • Process KYC documentation according to established procedures and within agreed SLAs.
    • Conduct thorough reviews of customer information to verify identity and assess risk.
    • Maintain accurate and up-to-date KYC records in the system.
  • Service Operations Management:
    • Coordinate service requests and ensure timely resolution.
    • Work with internal teams and external partners to streamline service processes.
    • Maintain accurate and up-to-date records in the system.

What You'll Get:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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