Microsoft Teams Voice Specialist

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a skilled Microsoft 365 Teams Voice Administrator to join our IT team.

About the Role

The ideal candidate will have expertise in managing and configuring Microsoft Teams Voice solutions, including Direct Routing, Operator Connect, and Calling Plans. This role requires a deep understanding of Microsoft 365, Teams Phone System, and SIP-based telephony solutions.

Key Responsibilities:
  • Design and Configure Microsoft Teams Voice Solutions:
    • Implement Direct Routing, Calling Plans, and Operator Connect to ensure seamless voice communication.
  • Deploy and Integrate Session Border Controllers (SBCs):
    • Ensure proper integration with Microsoft Teams for optimal voice performance.
  • Troubleshoot and Resolve Voice-Related Issues:
    • Address call quality, routing, and interoperability issues with PSTN providers.
  • Manage Teams Policies and Configurations:
    • Support voice-enabled features and ensure compliance with organizational standards.
  • Collaborate with Network and Security Teams:
    • Ensure compliance and optimal performance of voice infrastructure.
  • Migrate Legacy Systems:
    • Transition from legacy PBX systems to Microsoft Teams.
  • Monitor and Optimize Teams Voice Infrastructure:
    • Use analytics and reporting tools to optimize call performance.
  • Provide End-User Support and Training:
    • Assist users with Microsoft Teams Phone features and functionalities.
  • Create Comprehensive Documentation:
    • Create and maintain detailed documentation for voice configurations, policies, procedures, and troubleshooting guides.
  • Network Design and Implementation:
    • Design and implement network architecture to support voice communication, including bandwidth management, QoS, and redundancy planning.
  • Training and Development:
    • Develop and deliver training programs for internal staff on Microsoft Teams Voice features and best practices.
    • Conduct workshops and training sessions to ensure staff are proficient in using Teams Voice tools and functionalities.
    • Create training materials, including manuals, guides, and video tutorials, to support ongoing learning.
    • Provide one-on-one coaching and support to staff members as needed.

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