Voice Communication Engineer

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Voice Communication Network Specialist

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  • Job Summary:
    • We are seeking an experienced Voice Communication Network Specialist to join our team. The ideal candidate will have a strong background in VoIP networking systems and excellent troubleshooting skills.
    • The successful candidate will be responsible for determining the company's needs and monitoring the system to ensure voice communication functions correctly.
Key Responsibilities:
  • To successfully onboard new customers onto our platform, providing full setup and training for optimal use and management.
  • To provide first-line support to end-users for fault fixing, maintenance, and management of VoIP systems.
  • To collaborate with vendors for Port-In requests and with cross-functional teams to ensure seamless VoIP system implementation.
  • To set up 3cx accounts, assist in the installation, configuration, and maintenance of VoIP equipment (IP Phones).
  • To train end-users on the proper use of VoIP systems (3cx portal).
  • To provide ongoing support for VoIP systems and equipment, responding to and resolving customer inquiries via chat.
  • To document and update technical procedures, troubleshooting guides, and knowledge base articles.
  • To participate in on-call rotations to address urgent VoIP issues outside of regular hours.
Requirements
  • A bachelor's degree in information technology, computer science, or a related field.
  • Proficiency with VoIP systems (3cx) and equipment (Yealink, Panasonic, Grandstream).
  • At least 3 years of experience in client-facing roles.
  • Knowledge of VoIP systems and IP protocols.
  • Ability to work under pressure and meet tight deadlines.
  • Strong problem-solving skills and excellent communication skills in English.


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