IT Technical Support Specialist

6 days ago

Lahore, Punjab, Pakistan Devbunch Full time

The foundation of a successful business lies in its ability to leverage technology effectively. At Devbunch, we are seeking a skilled IT Support Specialist to join our team.

This role involves analyzing, troubleshooting, and resolving complex technology issues to ensure seamless business operations. As an IT Support Specialist, you will be responsible for supporting internal clients, helping them stay productive, and providing assistance to external customers via various communication channels.

Key Responsibilities:

  • Troubleshoot technological issues quickly to minimize downtime and maximize productivity.
  • Install and configure new technology, including computer operating systems, software programs, and hardware.
  • Perform regular maintenance on phone systems, computer systems, printers, network systems, and other technical equipment.
  • Administer user accounts, work email addresses, and access levels to ensure employees have the necessary tools to perform their duties efficiently.
  • Implement backup strategies to safeguard critical data in case of system failures.
  • Conduct security checks to protect against cybersecurity threats and maintain a secure environment.

Required Skills and Qualifications:

To excel in this role, you should possess:

  • A minimum Bachelor's degree in Computer Science or Information Technology.
  • 2-4 years of relevant working experience.

Technical Skills:

  • Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux.
  • General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and office equipment.
  • Proficiency in creating databases and utilizing Excel spreadsheets at an advanced level.
  • Advanced proficiency in Microsoft Office.

Soft Skills:

  • Strong communication, organizational, and time management skills.
  • Excellent customer service skills and a passion for helping others succeed.

Benefits:

We offer a comprehensive benefits package, including:

Market Competitive Salary

A salary that reflects your value to our organization.

Referral Bonus

We appreciate referrals from our existing team members.

Paid Leaves

We provide paid leave options, including sick, casual, and annual leave.

Overtime Payments

We compensate employees for extra hours worked beyond the standard workweek.

Performance-Based Increment/Bonus

We recognize and reward outstanding performance with bonuses.

Gratuity

We show appreciation for long-serving employees with gratuity.

Advance Salary

We offer advance salary options to support employees in times of need.

Annual Leave Encashment

We provide monetary benefits for unused annual leave.

Marriage Allowance

We celebrate employee milestones with special bonuses.

Baby Allowance

We support new parents with baby allowances.

Personal Loan

We offer interest-free loans to help employees manage finances.

Wellness Programs

We promote employee well-being through healthy workshops and seminars.

Company-Sponsored Training Certifications

We invest in employee development with training certifications.

Employee Care Recognition

We celebrate employee birthdays, anniversaries, and confirmations.

Annual Recreational Activities

We organize sports weeks and trips to boost employee morale.

Gaming Facilities

We provide gaming facilities to foster teamwork and relaxation.

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