Technical Support Consultant

3 days ago


Lahore, Punjab, Pakistan EWS Group Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our EWS Group team. The ideal candidate will provide exceptional technical support to our clients, ensuring a seamless user experience with our products.

The successful candidate will be responsible for troubleshooting software issues, answering client inquiries, and helping users understand how to maximize the value of our solutions.

About the Role
  • Main Responsibilities:
  • Provide top-tier technical support via telephone, email, or ticketing system.
  • Respond to client inquiries regarding supported software features and functions.
  • Offer solutions and guidance for basic technical support related to software and operating systems.
  • Participate in after-hours call duty schedule for continued support outside regular working hours.
  • Document, track, and manage support tickets for timely resolution of all client concerns.


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