Service Resolution Expert

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Evening Shift Customer Service Role

We are currently seeking a skilled Customer Service Representative to join our team on an evening shift basis. This role involves working with customers to resolve their queries and concerns, providing clear and concise information about our products and services, and managing and resolving customer complaints in a fair and timely manner.

Key Responsibilities
  • Handling customer calls and emails in a friendly and efficient manner
  • Routing calls to appropriate departments or teams as needed
  • Documenting customer interactions and maintaining accurate records

The ideal candidate will have excellent communication and interpersonal skills, be able to work independently and as part of a team, and possess strong problem-solving and analytical skills. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Requirements
  • High school diploma or equivalent required; bachelor's degree preferred
  • Minimum 1-2 years of experience in customer-facing roles
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team


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