
IT Service Delivery Manager
2 days ago
The Technical Support Associate will serve as a liaison between our organization and installers, ensuring seamless communication and efficient resolution of technical issues.
Key Accountabilities- Manage and train installers on technical aspects of their roles.
- Respond promptly to installer queries and concerns.
- Diagnose and resolve technical problems in a timely manner.
- Provide technical assistance and support to installers via various communication channels.
- Record and document installer issues and resolutions.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Deliver exceptional service and support to maintain high levels of installer satisfaction.
- Stay current with product and technological advancements to provide expert advice.
- Pursue ongoing learning and skill development opportunities.
- Design and implement training programs for installers in diverse locations.
- Coordinate product demonstrations in office settings and external venues.
- Bachelor's degree in Computer Science or a related field (or equivalent experience).
- Superior communication and interpersonal skills.
- Exceptional problem-solving and analytical abilities.
- Proficiency in Windows OS, Microsoft Office Suite, and common software applications.
- Familiarity with network and internet technologies.
- Ability to work independently and collaboratively within a team.
- Customer-focused approach with a strong commitment to delivering excellent service.
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