IT Service Delivery Manager

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

The Technical Support Associate will serve as a liaison between our organization and installers, ensuring seamless communication and efficient resolution of technical issues.

Key Accountabilities
  1. Manage and train installers on technical aspects of their roles.
  2. Respond promptly to installer queries and concerns.
  3. Diagnose and resolve technical problems in a timely manner.
  4. Provide technical assistance and support to installers via various communication channels.
  5. Record and document installer issues and resolutions.
  6. Collaborate with cross-functional teams to resolve complex technical issues.
  7. Deliver exceptional service and support to maintain high levels of installer satisfaction.
  8. Stay current with product and technological advancements to provide expert advice.
  9. Pursue ongoing learning and skill development opportunities.
  10. Design and implement training programs for installers in diverse locations.
  11. Coordinate product demonstrations in office settings and external venues.
Requirements and Qualifications
  • Bachelor's degree in Computer Science or a related field (or equivalent experience).
  • Superior communication and interpersonal skills.
  • Exceptional problem-solving and analytical abilities.
  • Proficiency in Windows OS, Microsoft Office Suite, and common software applications.
  • Familiarity with network and internet technologies.
  • Ability to work independently and collaboratively within a team.
  • Customer-focused approach with a strong commitment to delivering excellent service.


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Service Level CoordinatorInbox Business Technologies is seeking a dedicated Service Level Coordinator to manage service level agreements (SLAs) and ensure the delivery of high-quality IT services. The role involves collaboration with internal teams and external partners to monitor, report, and improve service performance.Key...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job OverviewWe are seeking an experienced professional to take on a Service Delivery Manager role. This individual will be responsible for providing exceptional customer service, resolving issues in a timely manner, and ensuring effective communication with suppliers.


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Service Delivery ExpertWe are seeking a highly skilled Regional Manager to drive excellence in our service delivery. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences.


  • Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking a highly motivated and experienced Customer Support Manager to join our team. As a key member of our customer support department, you will be responsible for providing exceptional customer service to our clients.Your primary responsibility will be to develop and implement effective customer service strategies, including developing policies and...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Lead Order to Cash Service Delivery roles offer a unique opportunity to manage and drive operations across the Pakistan market-region.About the RoleThis position will work closely with commercial teams, support centers, and in-country teams. The Service Delivery Lead will be responsible for ensuring the efficient execution, monitoring, and reporting of...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Tax Service Delivery LeaderWe are seeking an experienced Tax Manager to lead our tax service delivery teams in delivering high-quality services to our clients. As a key member of our MENA team, you will be responsible for ensuring that our tax services are delivered efficiently, effectively, and in line with our quality standards.Your expertise will be...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    In today's fast-paced business environment, the importance of efficient IT service management cannot be overstated. As a Senior Consultant, you will work closely with clients to design, implement, and maintain IT Service Management Systems (ITSMS) that meet their unique needs and goals.Responsibilities:Lead the development of comprehensive IT service...


  • Karachi, Sindh, Pakistan Arpatech Pvt Limited Full time

    Job ResponsibilitiesAssigning of all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.The role requires managing effective internal/external client relationships within a defined area of responsibility.Liaising with multiple customers and suppliers within the global IT...


  • Karachi, Sindh, Pakistan Halan Microfinance Bank Full time

    Manager One-Link Services and Alternate Delivery Channel (ADC)Manager One-Link Services and Alternate Delivery Channel (ADC)To manage and oversee the bank's linked services (ATM, POS or card services) and alternate delivery channels (mobile banking, internet banking, USSD, agency banking etc.) ensuring service excellence, innovation, operational efficiency,...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    As a Client Services Analyst, you will be responsible for ensuring the delivery of high-quality services to our clients.This involves working closely with internal resources and clients to understand their needs and preferences.Key responsibilities include:Ensuring contract fulfillment to specifications.Reviewing client data requirements.Following data...