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Transportation Logistics Coordinator
11 hours ago
Job Description:
Duties / Scope of Work
- Supervise Drivers and Delivery Assistants: Take charge of drivers and delivery assistants to ensure they understand their roles and responsibilities.
- Provide Feedback and Discipline: Give feedback on any safety violations or discipline by drivers to the Operation Manager, ensuring a safe working environment.
- Adhere to Safety Requirements: Inculcate safety requirements in all operations and daily activities.
- Plan and Schedule Jobs: Plan, schedule, organize, and assign jobs daily to maximize efficiency and productivity.
- Communicate with Drivers: Constantly communicate with drivers to ensure given jobs are completed effectively.
- Liaise with Customers: Liaise and coordinate with customers on any problems pertaining to the job.
- Report Incidents: Report any cargo damage and traffic accident to the Operation Manager promptly.
- Investigate Incidents: Assist the Operation Manager to investigate incidents/accidents and provide solutions.
- Submit Reports: Send reports i.e. Incident Report / CAPA to the Operation Manager / Senior Manager upon request.
- Request Time Extensions: Take early initiative to ask customers for time extensions for export collections if required.
- Use Resources Efficiently: Effectively plan and use appropriate vehicles and equipment to reduce waste and increase efficiency.
- Manage Company Assets: Check that all company assets and equipment are in good condition and properly maintained.
- Schedule Vehicle Maintenance: Plan and schedule vehicle servicing and inspection to prevent breakdowns.
- Escalate Issues: Escalate and report any cargo discrepancies to immediate superiors.
- Monitor Deliveries: Constantly monitor all deliveries and collections to ensure accuracy and timeliness.
- Perform Other Tasks: Perform other tasks assigned by superiors related to import/export operations matters.
- Attend to Customer Calls: Attend to customer's phone calls after office hours, providing support and assistance.
- Follow Up on Feedback: Follow up on drivers' feedback and seek Operation Manager advice if needed.
- Assist with Vehicle Maintenance: Assist the Operation Manager to monitor the maintenance schedule of department's vehicles and arrange accordingly.
- Respond to Customer Queries: Assist the Operation Manager in replying to daily customer operational queries and requests.
- Perform Additional Duties: Perform other tasks assigned by superiors related to logistics management and transportation operations.
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