Compassionate Patient Care Advocate

7 days ago


Lahore, Punjab, Pakistan beBeePatientService Full time
Patient Service Representative Job Description

We are seeking a skilled Patient Service Representative to join our team. This individual will be responsible for providing exceptional customer service and ensuring that patients receive the best possible care.

Responsibilities:
  • Contact patients via telephone prior to their scheduled appointment.
  • Interview patients over the telephone to obtain complete and accurate information.
  • Enter all patient data into the electronic medical record.
  • Re-schedule patient appointments as required via telephone calls and written notification to patients.
  • Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
  • Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider.
  • Other duties as assigned.
Qualifications and Skills:
  • The ideal candidate will possess a strong 'customer-first mentality.'
  • English proficiency is required (listening and speaking).
  • The ability to work independently and manage time effectively is crucial.
  • Excellent patient care skills and the ability to handle difficult situations are essential.
  • The successful candidate will be highly organized and able to document accurately.
  • Punctuality and reliable transportation are must-haves.
  • A willingness to work collaboratively with peers and providers is vital.


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