Customer Service Representative

7 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
'Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for delivering exceptional customer service, handling inquiries, and ensuring a positive experience for all guests and visitors.

Main Responsibilities:

  1. Deliver warm and welcoming service to guests and visitors.
  2. Maintain a clean and organized front desk area.
  3. Respond to phone calls and direct inquiries to the appropriate departments or personnel.
  4. Process guest requests for additional amenities and services.
  5. Maintain a record of guest interactions and provide feedback to management for service improvement.
  6. Collaborate with housekeeping and maintenance staff to ensure smooth operations.
  7. Receive and distribute incoming mail to the relevant recipient.
  8. Maintain accurate records of incoming and outgoing correspondence.
  9. Schedule and book meetings as needed.
  10. Provide administrative support for various office activities.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively with diverse teams and senior management.
  • Proficiency in using front desk software and office equipment.
  • Customer-focused with a strong commitment to delivering exceptional service.
  • Strong problem-solving and decision-making abilities.
  • Professional appearance and demeanor.
  • Ability to remain calm and composed under pressure.
  • Excellent time management and multitasking skills.
  • Flexibility and adaptability in handling various tasks.
  • Attention to detail and accuracy.

Experience and Education:

  • Minimum 2-3 years of experience in a similar role.
  • Prior experience in guest relations, front desk operations, or administrative roles is preferred.

Work Environment:

  • Full-time employment.
  • Mid-senior level position.
  • Administrative job function.
  • IT Services and IT Consulting industry.


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