IT Service Management Expert

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time

We require an IT Service Management (ITSM) professional with expertise in implementing and optimizing ITIL-based projects.

Main Duties:
  • Assist in the development and implementation of IT Service Management Systems (ITSMS).
  • Lead service maturity assessments, process improvement initiatives, and ITSM tool selection.
  • Collaborate with clients to prepare for ISO 20000 certification audits and resolve non-conformities.
Qualifications:
  • Master's degree in Computer Science or related field.
  • ITIL V3/V4 Foundation certification and intermediate-level certifications.
  • Proven experience in ITSM project management, service management, and process improvement.


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