Technical Systems Specialist

2 days ago

Sahiwal, Punjab, Pakistan beBeeTechnical Full time 800,000 - 1,200,000
IT Support Engineer Job

Motive empowers individuals to enhance operational efficiency and productivity. The company leverages cutting-edge AI to provide comprehensive visibility and control, significantly reducing manual workloads by automating tasks.

As an integral member of a dynamic team, you will hold the pivotal responsibility of championing end-user satisfaction through adept IT support.

Job Responsibilities
  • Install and configure MacOS, Windows, and Linux systems for optimal performance.
  • Ensure seamless onboarding and offboarding processes for employees.
  • Conduct new hire orientation sessions related to IT support.
  • Manage and maintain local inventory of IT assets.
  • Coordinate with internal and external stakeholders to resolve technical issues promptly.
  • Adhere to Service Level Agreements (SLAs) and uphold quality standards.
  • Generate accurate and timely reports on IT support metrics.
  • Address onsite user issues within the office environment.
  • Provide remote support to end users via tickets, emails, and Slack channels.
Requirements
  • Bachelor of engineering in computer science or equivalent qualification.
  • Minimum 1-3 years of IT support experience.
  • Strong knowledge of Windows, MacOS, and Linux troubleshooting.
  • Solid IT infrastructure knowledge and experience.
  • Understanding of G Suite, OKTA, Jira, MDM solutions, and VOIP.
  • Customer Handling experience and technical troubleshooting Expertise.
  • Proficient in verbal and written English.
  • Flexibility and willingness to work varying hours and shifts.
  • CCNA & CCNP, MCITP, Office 365 Certifications (preferred).
  • Call Center IT Support experience (preferred).
  • Understands the basics of AI and automation used in IT support.

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