Digital Marketplace Support Executive

5 days ago


Lahore, Punjab, Pakistan Rozzana Ecommerce Private Limited Full time

Rozzana Ecommerce Private Limited is a dynamic company that offers a range of exciting opportunities for those passionate about ecommerce. We are currently seeking an Ecommerce Executive to join our team.

Job Description

In this role, you will be responsible for managing customer interactions, resolving issues, and driving sales growth. You will work closely with our suppliers to source products and manage stock levels, ensuring that our customers receive their orders on time.

This is a full-time position that requires the ability to work Monday to Saturday (10 AM to 6 PM). The successful candidate will have a strong understanding of ecommerce platforms, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Manage customer interactions through email, phone, or SMS to confirm orders and resolve any issues
  • Respond to customer inquiries and complaints on WhatsApp, calls, and SMS in a timely manner
  • Resolve out-of-stock order issues by communicating with suppliers
  • Collaborate with suppliers to source products and manage stock levels
  • Perform data entry tasks accurately and efficiently
Requirements
  • Familiarity with ecommerce platforms, preferably Shopify
  • Basic knowledge of spreadsheets, such as Google Sheets or MS Excel
  • Excellent customer service skills, including greeting, responding, and handling customer queries and complaints


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