Support Specialist

5 days ago


Lahore, Punjab, Pakistan Rocktech Digital Full time

We are looking for a talented Support Specialist to join our customer support team at Rocktech Digital. In this role, you will be responsible for providing top-notch support to our clients, addressing their concerns, and helping them achieve their goals.

Key Responsibilities:
  • Providing exceptional customer service: You will be the main point of contact for customers, responding to their inquiries and requests in a prompt and professional manner.
  • Troubleshooting technical issues: You will work closely with our development team to resolve complex technical problems and ensure minimal downtime for our clients.
  • Documenting customer interactions: You will be responsible for accurately documenting customer interactions, including any issues raised and how those issues were resolved.
Requirements:
  1. Previous experience in a customer support or customer service role is preferred.
  2. Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
  3. Strong problem-solving and decision-making abilities, with the capacity to think quickly and provide effective solutions.
  4. Exceptional interpersonal skills and a friendly, patient, and empathetic demeanor when dealing with customers.
  5. Ability to multitask and prioritize effectively in a fast-paced environment, while maintaining attention to detail and meeting deadlines.


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