Global Telephony Specialist

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Telecom engineers play a critical role in ensuring the smooth operation of contact centers and telephony systems. As a telecom engineer, you will be responsible for providing support for global telephony and contact center operations across various locations.

Your key responsibilities will be:

  • Acting as the primary point of contact for daily Genesys cloud issues and concerns.
  • Providing Tier-2 and Tier-3 support for Genesys Operations.
  • Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
  • Coordinating multiple tasks or problems with other teams globally.
  • Performing telephony, contact center, and other solution administration as per standard procedures.
  • Meeting all service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
  • Tracking daily tasks, change requests, and project work for productivity.
  • Performing daily, weekly, and monthly Genesys system performance checks.
Requirements

You will need:

  • Bachelor's degree in IT, CS, or Telecoms.
  • Genesys Cloud Certification is a plus.
  • Knowledge of contact center solutions on cloud is a plus.


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