
Global Telephony Specialist
4 days ago
Telecom engineers play a critical role in ensuring the smooth operation of contact centers and telephony systems. As a telecom engineer, you will be responsible for providing support for global telephony and contact center operations across various locations.
Your key responsibilities will be:
- Acting as the primary point of contact for daily Genesys cloud issues and concerns.
- Providing Tier-2 and Tier-3 support for Genesys Operations.
- Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
- Coordinating multiple tasks or problems with other teams globally.
- Performing telephony, contact center, and other solution administration as per standard procedures.
- Meeting all service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
- Tracking daily tasks, change requests, and project work for productivity.
- Performing daily, weekly, and monthly Genesys system performance checks.
You will need:
- Bachelor's degree in IT, CS, or Telecoms.
- Genesys Cloud Certification is a plus.
- Knowledge of contact center solutions on cloud is a plus.
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