
Tech Pro for Fleet Operations
2 weeks ago
Motive empowers organizations to optimize their physical operations efficiently and effectively.
Our platform provides a unified system for managing drivers, vehicles, equipment, and fleet-related spend, offering complete visibility and control. This significantly reduces manual workloads by automating and simplifying tasks.
Senior Technical Support Specialists play a key role in resolving technical issues, providing training, and educating employees within the Support team and across the company. They identify larger issues and trends, understanding the magnitude before escalating to the Technical Lead/Engineering.
The ideal candidate will have 2-3 years of experience in customer support, technical support, or software development, preferably in customer-facing roles. A Bachelor's Degree in Computer Science/Engineering or equivalent practical experience is required. Familiarity with software development processes and tools for SAAS-based products is essential. Basic knowledge of SQL and Python is beneficial.
This role requires strong troubleshooting skills, attention to detail, and excellent communication skills. The successful candidate will be able to build trusting relationships with customers, resolve complex technical issues, and provide constructive feedback to Tier 1 agents. We value diversity and inclusivity in our workplace and welcome applicants from diverse backgrounds.
- Familiarity with software development processes and tools
- Basic knowledge of SQL and Python
- Strong troubleshooting skills
- Excellent communication skills
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