
Remote Language Service Dispatcher
5 days ago
This is a remote position.
Job Title: Call Operator – Interpreter Dispatch
Job Type: Full-Time
Location: Remote
- We are seeking an experienced Call Operator to join our growing operations team.
- You will be the first point of contact, ensuring a smooth and professional experience for all parties involved.
Key Responsibilities:
- Answer and manage incoming calls in a timely and professional manner.
- Identify the requested language and connect the caller with the most suitable available interpreter.
- Coordinate with the interpreter team to ensure rapid response and minimal wait times.
- Log and track call activity accurately in the system.
- Report any issues or escalations to the supervisor or relevant department.
- Maintain clear and respectful communication with all stakeholders.
- Prior experience in call handling, customer service, or dispatching is preferred.
- Strong verbal communication skills in English (additional language knowledge is a plus).
- Ability to multitask and work under pressure.
- Highly organized with keen attention to detail.
- Reliable internet connection and a quiet, distraction-free work environment.
- Self-motivated and able to work independently in a remote setup.
- Available to work full-time (including weekends if required).
- Fully remote, full-time position with flexible work environment.
- Supportive and inclusive team culture.
- Ongoing training and professional development.
-
an operator
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