Dispatch Associate

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Tripshepherd, powered by See Sight Tours, proudly delivers small-group, high-touch tour experiences across North America. With operations in major cities across Canada and the US, our mission is to provide guests from around the world with unforgettable moments, personalized attention, and seamless logistics from pickup to drop-off.

We operate in a fast-paced, startup-like environment where things move quickly and learning never stops. We're obsessed with great service and operational excellence, and we're looking for people who are too.

About this Role :

We are hiring a Dispatch Associate to join our operations team and play a key role in keeping our tours running smoothly across multiple cities. This position requires strong coordination skills, high attention to detail, and a natural ability to keep things and people moving.

You will manage schedules, assign guides and vehicles, respond in real-time to changes, and ensure the daily tour calendar operates like clockwork. This role reports directly to the Operations Manager and is ideal for someone looking to step into a high-impact role at the intersection of logistics, service delivery, and daily execution.

Key Responsibilities :

Tour Scheduling and Execution

• Manage and maintain the daily tour schedule across multiple cities

• Assign guides based on availability, expertise, and product fit

• Coordinate vehicle dispatch and ensure appropriate allocation based on group size and tour type

• Confirm and communicate pick-up times, addresses, and timing expectations with guides

• Track tour availability in real time and update listings or internal tools accordingly

Dispatch and Real-Time Support

• Respond quickly to same-day operational needs including cancellations, delays, and emergencies

• Provide on-the-ground support to tour guides and troubleshoot logistical issues

• Ensure all tours are staffed and ready before guest pickup time

• Monitor field performance and step in to recover service issues when necessary

Cross-Functional Collaboration

• Partner with Guest Services and Guide Management to flag issues and improve daily delivery

• Use tools like the GOAT App and Discord to assign tasks, track progress, and communicate across teams

• Support Operations Managers with administrative duties such as reporting, data entry, and guide communication

• Play an active role in training new dispatchers as we scale into new markets

Customer Experience and Quality Control

• Ensure the end-to-end guest experience is smooth by enforcing operational best practices

• Monitor service standards and follow up on guest or guide feedback

• Keep detailed documentation of schedules, changes, and post-shift recaps

What you bring:

• Two or more years in a dispatch, coordination, logistics, or customer-facing role preferably in tourism, transportation, or hospitality

• Strong communication and organizational skills

• Ability to manage multiple priorities with speed and accuracy

• Experience using Google Workspace, Excel, or dispatching tools

• Calm under pressure, resourceful, and solutions-oriented

• Working knowledge of North American geography and major attractions is a plus

• Willingness to work flexible hours including weekends and holidays

What's in it for you:

• Be part of a growing and innovative company shaping the future of experience-based travel

• A youthful and creative work culture with a flat structure and fast decision-making

• Direct exposure to leadership, real-time impact, and clear pathways for career growth

• The chance to shape the operations of a business that is expanding rapidly across North America

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing

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