Workforce Management Support Associate

1 day ago

Hyderabad City Taluka, Pakistan beBeeHelpDesk Full time $40,000 - $75,000
Job Overview

Motive is a leading provider of workforce management solutions.

The Technical Support Specialist will play a key role in delivering exceptional customer support via multiple channels, collaborating with cross-functional teams to develop and scale the support function.

Key Responsibilities
  • Support Customers - Respond to inquiries and resolve issues in a timely and professional manner.
  • Customer Service Analysis - Gather data on customer requests and provide insights to product and engineering teams.
  • System Evaluation - Assess existing tools and work with engineering to design and implement new solutions.
Requirements
  • Empathy - Demonstrate an ability to understand and relate to customers' needs.
  • Effective Communication - Possess excellent verbal and written skills to convey complex information simply.
  • Technical Expertise - Leverage analytical skills to troubleshoot and resolve technical issues.
  • Bachelor's Degree - Hold a degree in a relevant field or related discipline.
  • High-Speed Internet - Ensure a minimum internet connection speed of 30 Mbps for seamless communication.

At Motive, we value diversity and inclusivity, providing equal opportunities for all candidates to thrive.

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