Senior Customer Service Manager

10 hours ago


Lahore, Punjab, Pakistan ZNZ Communications Full time
Senior Customer Service Manager Job Description

ZNZ Communications is a leading organization that values customer satisfaction and loyalty. We are seeking a highly skilled Senior Customer Service Manager to join our team.

About the Role:

  • Lead a team of customer service representatives, driving customer satisfaction and loyalty through exceptional service.
  • Develop and implement strategic plans to improve customer engagement, retention, and acquisition.
  • Collaborate with cross-functional teams to drive business growth, improve processes, and increase efficiency.
  • Build and maintain strong relationships with customers, stakeholders, and team members, fostering a culture of trust and respect.
  • Analyze data and metrics to inform informed decisions, driving business success and improvement.
Requirements

Key Skills:

  • A minimum of 2 years of experience in a customer-facing role, with a strong focus on leadership and management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
  • Strong analytical and problem-solving abilities, with the capacity to work under pressure and meet deadlines.
  • Proficiency in MS Office and customer relationship management software, with a willingness to learn and adapt to new technologies.


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