Process Excellence Officer

1 week ago


Islamabad, Islamabad, Pakistan Weblinerz Full time

Job Description:

We are seeking a Process Excellence Officer to join our team at Weblinerz. The successful candidate will be responsible for ensuring that our control room operatives meet the highest standards of service quality and adhere to ISO quality standards.

The ideal candidate will have a proven track record of success in quality assurance or a similar role, preferably in a security or operational environment. They will also possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.

Key Responsibilities:

  • Monitor the daily activities of control room operatives to ensure compliance with established procedures and quality standards.
  • Conduct regular audits of communication logs and operational reports to identify areas for improvement.
  • Provide feedback and training to staff to enhance performance and service delivery.
  • Ensure all processes align with ISO quality standards and recommend improvements as necessary.
  • Prepare detailed reports on quality metrics and operational performance.
  • Collaborate with management to implement best practices and enhance operational efficiency.

Requirements:

  • Bachelor's degree in a relevant field (e.g., Business Administration, Quality Management).
  • Proven experience in quality assurance or a similar role, preferably in a security or operational environment.
  • Familiarity with ISO quality standards is preferred; training will be provided.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary
  • Professional development opportunities
  • Supportive work environment


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