ITC Worldwide Delivery Director

6 hours ago


Lahore, Punjab, Pakistan ITC WORLDWIDE Full time
Business Applications Domain Leadership

The Technical Services & Support practice is seeking a highly dynamic leader to oversee the management and delivery of large CRM and ERP implementations.

This critical leadership role is accountable for managing and delivering a portfolio of large CRM and ERP implementations, ensuring delivery quality and performance across the Americas and EMEA.

The successful candidate will be responsible for ensuring effective standards, processes, and tools are in place to deliver high-quality results. They will drive quality through a team they will directly manage.

The goal is to ensure successful delivery of complex and large Dynamics implementations, with a focus on on-time and on-budget delivery that successfully delivers on customer outcomes.

Key Qualifications:
  1. A business leader with independent strategic thinking about business issues, able to see the big picture and unite new ideas with practical plans.
  2. Real-world experience with large Business Application implementations, preferably Dynamics 365.
  3. Exposure to multi-country and full life-cycle complex CRM and/or ERP implementation projects across various industries.
  4. A demonstrated track record of delivering complex projects.
  5. Global leadership skills, able to reach out to the appropriate global community to drive success.
  6. Effective field services practice leadership, demonstrating executive maturity and building a high-performing team.
  7. Proven track record of key stakeholder alignment, customer and partner satisfaction, driving revenue attainment, and delivery excellence.
  8. Executive-level interpersonal, verbal, written, and presentation skills; ability to mesh well with customer decision makers.
  9. Consulting start-up experience a plus, as is having led a regional practice or business function as an Architect.
  10. Resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management.
  11. Knowledge of Microsoft and SAP systems and tools highly desirable.
  12. Strong oral and written communication in English.
  13. Organizational and interpersonal skills.
  14. 10+ years IT industry experience with a minimum of 10+ years of experience in services delivery organization.
  15. Ability to travel up to 50% as demanded by the needs of our customers and our business.


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