Customer Account Manager

5 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Overview

The Customer Success Specialist role is a vital position that plays a crucial part in ensuring the satisfaction and retention of customers. The primary objective of this position is to develop and maintain strong, long-lasting relationships with key stakeholders in assigned customer accounts.

As the primary point of contact for customers, you will manage their needs and address any concerns promptly and effectively. This includes conducting regular check-ins, business reviews, and strategic planning sessions with customers to ensure their goals and objectives are aligned with our services.

You will be responsible for driving customer engagement and product adoption through best practices, training, and continuous feedback. Additionally, you will monitor customer health metrics and proactively address any risks of churn. Your goal will be to ensure a smooth renewal process, aiming for high retention rates and contract renewals.

This position requires a proactive approach to addressing customer issues and a strong emphasis on customer satisfaction and retention. You will work closely with the sales team to identify and develop opportunities for upselling and cross-selling.

Key Responsibilities
  • Develop and maintain strong, long-lasting relationships with key stakeholders in assigned customer accounts.
  • Serve as the primary point of contact for customers, managing their needs and addressing any concerns promptly and effectively.
  • Conduct regular check-ins, business reviews, and strategic planning sessions with customers.
  • Drive customer engagement and product adoption through best practices, training, and continuous feedback.
  • Monitor customer health metrics and proactively address any risks of churn.
  • Work closely with the sales team to identify and develop opportunities for upselling and cross-selling.
  • Ensure a smooth renewal process, aiming for high retention rates and contract renewals.
Requirements
  • Bachelor's degree in Business, Marketing, Communications, or a related field; MBA or other relevant advanced degree preferred.
  • 2+ years of experience in customer success, account management, or a related role in a B2C environment.
  • Proven track record of managing and growing customer accounts, with a strong emphasis on customer satisfaction and retention.
  • Exceptional interpersonal and communication skills, with the ability to build rapport and trust with customers at all levels.
  • Excellent problem-solving abilities and a proactive approach to addressing customer issues.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.

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