Customer Support Specialist

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are looking for a skilled Support Specialist to join our team.

Key Responsibilities:
  • Efficiently manage customer queries via email and chat.
  • Assist customers with platform features and troubleshooting, ensuring seamless user experience.
  • Track and share customer feedback with internal teams to inform product improvements.
  • Provide insightful guidance on new features and functionalities to customers.
  • Support the training of junior support agents to enhance their skills and knowledge.
  • Maintain and update spreadsheets for budgeting and cost calculations, facilitating data-driven decision making.
Requirements:
  • Prior experience in E-commerce, particularly with Shopify, WordPress, or similar platforms.
  • Expertise in email-based support, with strong reading, writing, and communication skills.
  • Familiarity with CRM systems, help desk software, and remote support tools.
  • Ability to handle multiple tasks and resolve customer concerns efficiently, with a keen eye for detail.

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