Hospitality Experience Leader

3 days ago


Lahore, Punjab, Pakistan BNF-Bright New Future Pvt Ltd Full time

BNF-Bright New Future Pvt Ltd seeks a Guest Satisfaction Expert to lead our efforts in delivering exceptional guest experiences. As a key member of our hospitality team, you will be responsible for developing and implementing strategies to improve guest satisfaction and loyalty.

About Us

We are a dynamic company that values excellence and innovation in the hospitality industry.

Responsibilities
  1. Manage guest feedback and resolve conflicts in a professional manner.
  2. Develop and implement strategies to improve guest satisfaction and loyalty.
  3. Maintain strong relationships with guests and team members.
  4. Identify opportunities for process improvements and suggest solutions.
Requirements
  • Bachelor's degree in hospitality or related field.
  • Minimum 5 years of experience in hospitality management, preferably in F&B.
  • Proven track record of improving guest satisfaction and loyalty.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.


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