Help Desk Engineer

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Summary:

We are seeking an application support engineer to join our team.

The successful candidate will provide support to clients, assess site functionality, and communicate results to ensure positive customer experience and satisfaction.

The following responsibilities will be required of the candidate:

  • Support end-user inquiries and issue reports by assessing site functionality, architecture, and data content, and communicate results to ensure positive customer experience and satisfaction.
  • Assess issue criticality and update end-users within the targeted time frame.
  • Provide after-hour client support service with communications within established SLA.
  • Coordinate with the project management team to understand and confirm issue validity and with the development team for implementation to set client expectancy accordingly.
  • Develop and execute SQL queries and commands to update front and back-end site content.
  • Perform day-to-day site administration tasks including maintenance and updating site content.
  • Generate customized reports as per request.
  • Code deployment within designated environments.
  • Coordinate with the Rogers team to support system communication for data interchange and account administration.
  • Work independently and self-manage priorities and timelines for various support issues.

Key Requirements:

The ideal candidate will have the following technical skills:

  • SQL Databases
  • Troubleshooting Web Application Issues


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