Help Desk Technical Lead

16 hours ago


Karachi, Sindh, Pakistan Virtue Xolutions Full time

We are seeking an experienced Help Desk Technical Lead to support our night shift operations. As a key member of our team, you will be responsible for leading and managing the help desk function, ensuring timely and effective resolution of technical issues.

The ideal candidate will have a strong background in IT systems, networking, and software troubleshooting, as well as leadership and management skills. Responsibilities include:

  1. Leading and managing the help desk function.
  2. Providing technical support and resolving user inquiries, system alerts, and support operational tasks.
  3. Collaborating with the development and operations teams for system improvements.

Requirements:

  1. 1-2 years of experience in IT support or a related role.
  2. Experience in Anydesk and technical troubleshooting.
  3. Familiarity with Windows operating systems and basic network troubleshooting.

A prior experience in design industry technical support or IT service desk roles is preferred.

Virtue Xolutions offers a competitive package including communication, incentive bonus, leaves, sports, and entertainment benefits.


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