
Technical Support Specialist for Video Content Management
3 days ago
We are seeking a skilled Technical Support Specialist to join our team.
As a key member of our technical support team, you will provide exceptional service to our clients by resolving complex technical issues related to video content management systems.
- You will serve as a technical escalation point for tier 1 support teams and help resolve advanced product and deployment issues.
- Provide technical troubleshooting and root cause analysis for application, deployment, and configuration-related issues.
- Communicate effectively with customers via calls, ticketing system, and remote sessions to provide timely resolution and guidance.
- Strong troubleshooting and analytical skills.
- Solid understanding of networking basics, operating systems (Windows/Linux), databases, and web/cloud-based applications.
- Hands-on experience with installing and configuring OS and applications, troubleshooting LAN/WAN connectivity, browser issues, and common network protocols.
- Basic understanding of cloud platforms (Azure/AWS) and their core services.
- Ability to understand and explain technical concepts clearly to both technical and non-technical users.
- Work with leading-edge technology in video content management.
- Gain hands-on experience in supporting global enterprise clients.
- Be part of a supportive, collaborative team where growth and learning are constant.
- Health Insurance, Paid Vacation, Car Support Program, Referral Bonus, Bi-Annual Increment, Provident Fund, Career Growth, Bonus.
- Multiple Locations: USA, Pakistan, India, UAE, Australia, Canada.
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