Technical Support Specialist for Video Content Management

3 days ago

Karachi, Sindh, Pakistan beBeeSupport Full time

We are seeking a skilled Technical Support Specialist to join our team.

As a key member of our technical support team, you will provide exceptional service to our clients by resolving complex technical issues related to video content management systems.

  • You will serve as a technical escalation point for tier 1 support teams and help resolve advanced product and deployment issues.
  • Provide technical troubleshooting and root cause analysis for application, deployment, and configuration-related issues.
  • Communicate effectively with customers via calls, ticketing system, and remote sessions to provide timely resolution and guidance.
Required Skills
  • Strong troubleshooting and analytical skills.
  • Solid understanding of networking basics, operating systems (Windows/Linux), databases, and web/cloud-based applications.
  • Hands-on experience with installing and configuring OS and applications, troubleshooting LAN/WAN connectivity, browser issues, and common network protocols.
  • Basic understanding of cloud platforms (Azure/AWS) and their core services.
  • Ability to understand and explain technical concepts clearly to both technical and non-technical users.
Benefits
  • Work with leading-edge technology in video content management.
  • Gain hands-on experience in supporting global enterprise clients.
  • Be part of a supportive, collaborative team where growth and learning are constant.
  • Health Insurance, Paid Vacation, Car Support Program, Referral Bonus, Bi-Annual Increment, Provident Fund, Career Growth, Bonus.
Why Join Us?
  • Multiple Locations: USA, Pakistan, India, UAE, Australia, Canada.

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