ITSM Consultant

5 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

We are seeking an enthusiastic and detail-oriented IT Service Management (ITSM) professional to support the delivery of ITSM projects based on ITIL best practices. The ideal candidate should possess a foundational understanding of ITSM concepts and have hands-on experience in implementing or operating ITSM processes and tools.

  • Key Responsibilities:
  • Assist in the implementation and maintenance of ISO 20000-based IT Service Management Systems (ITSM) or ITIL framework.
  • Support service maturity assessments, gap analyses, and process improvements.
  • Help in documenting and maintaining ITSM policies, procedures, and processes (e.g., Incident, Problem, Change, and Service Level Management).
  • Participate in internal audits and assist clients in preparing for external certification audits.

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