Application Support Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeApplication Full time 1,200,000 - 1,500,000
Job Title

Application Support Specialist

About the Role

We are seeking a highly skilled Application Support Specialist to join our team. This is an exciting opportunity for individuals who enjoy working with clients, troubleshooting technical issues, and providing top-notch support.

Key Responsibilities
  • Client Communication: Serve as the primary point of contact for clients, ensuring timely and effective communication.
  • Issue Resolution: Troubleshoot and resolve complex technical issues related to software configuration, installation, and user knowledge.
  • Service Level Compliance: Meet defined service level agreements (SLAs) for problem resolution and escalate unresolved issues to internal or external teams.
  • Collaboration & Team Participation: Participate in team meetings and contribute to collaborative discussions to drive business growth.
  • Product Training & Knowledge Development: Engage in continuous learning and professional development to enhance product knowledge and skills.
  • Problem-Solving & Service Enhancement: Offer valuable recommendations to improve customer support processes, address ongoing issues, and enhance overall service quality.
Requirements
  • Educational Background: University degree or relevant qualification
  • Experience:
    • 5+ years of experience in software support, preferably working with international clients
    • Familiarity with residential/commercial construction industry, property management, and real estate practices
  • Technical Proficiency: Proficient in MS Windows applications; experience with ERP systems is a plus
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to engage and assist clients effectively
  • Customer-Centric: Strong desire to help customers and resolve their issues in a timely manner
  • Analytical Thinking: Ability to analyze and troubleshoot complex customer issues with minimal supervision
  • Adaptability & Team Spirit: A positive team-oriented attitude, with the ability to thrive in a fast-paced environment and manage conflicting demands efficiently
Benefits
  • Market-leading salary
  • Medical coverage for self and dependents
  • Parents' medical coverage
  • Provident fund
  • Employee performance-based bonuses
  • Home internet subsidy
  • Conveyance allowance
  • Profit-sharing plan (tenured employees only)
  • Life benefit
  • Child care facility
  • Company-provided lunch/dinner
  • Professional development budget
  • Recreational area for in-house games
  • Sporadic on-shore training opportunities
  • Friendly work environment
  • Leave encashment
Disclaimer:

We attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on varied perspectives and experiences. We actively encourage qualified individuals with special needs to apply for openings within our company.

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