Helpdesk Support Specialist

2 days ago

Karachi, Sindh, Pakistan beBeeHelpdesk Full time 3,500,000 - 4,500,000

Job Title: Helpdesk Support Specialist

We are seeking a motivated and organized individual to join our team as a Helpdesk Support Specialist. This role involves providing first-line technical support to end-users via phone, email, and ticketing system.

Key Responsibilities:
  • Serve as the first point of contact for end users seeking technical assistance.
  • Provide first-line support for hardware, software, and network issues in Windows and/or macOS environments.
  • Log, track, and manage incidents and requests using the service desk ticketing system (ServiceNow).
  • Assist with account management, including password resets, user provisioning, and permission changes.
  • Troubleshoot basic networking issues (Wi-Fi, VPN, IP/DNS).
  • Install, configure, and support desktop/laptop hardware, printers, and peripherals.
  • Escalate complex issues to appropriate teams while maintaining ownership until resolution.
  • Document solutions and contribute to the knowledge base.
  • Support onboarding and offboarding processes for users.
Qualifications:
  • Bachelor's degree in IT or related field.
  • Minimum 1 year of hands-on experience in helpdesk related roles.
  • Basic understanding of Windows OS, Microsoft 365, and common productivity tools.
  • Familiarity with Azure Virtual Desktop (AVD) fundamentals and user profile management is a plus.
  • Knowledge of Microsoft 365 applications and basic configuration tasks.
  • Understanding of user identity and group management in Active Directory and Azure AD.
  • Basic PowerShell scripting skills for automation and administration tasks is a plus.
  • Microsoft certifications (e.g. AZ-900, SC-200, AZ-104).
Benefits:
  • A team of bright, hard-working, and innovative people that will contribute to your growth.
  • Competitive salary and comprehensive benefits plan.
  • A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions.
Others:

This is a full-time office based job.

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